Church’s Chicken is an iconic fried chicken chain that has been satisfying customers with its delicious chicken meals since 1952. With over 1,700 locations across the United States and internationally, it has become one of the largest quick-service chicken concepts around. However, when customers want to reach out to the corporate office, many wonder – what exactly is Church’s Chicken’s corporate number?
A Brief History of Church’s Chicken
Church’s Chicken was founded in 1952 by George W. Church Sr. in San Antonio, Texas. It started off as a small fried chicken restaurant called Church’s Fried Chicken To-Go. In 1989, it merged with another fried chicken chain called Popeyes to form AFC Enterprises. However, the two chains split in 2004 to focus on their own brand identities. Today, Church’s Chicken is owned by Friedman Fleischer & Lowe, a private equity firm.
Over the decades, the chain has expanded globally across 25 countries and territories. Some fun facts about Church’s Chicken:
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It serves over 17 million customers weekly.
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In 2021, there were 1,707 Church’s Chicken restaurants globally.
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Its signature menu item is the Original Chicken sandwich.
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The company employs over 25,000 team members worldwide.
What is the Corporate Number for Church’s Chicken?
Unlike many other major fast food chains, Church’s Chicken does not make its direct corporate phone number readily available to customers The number is kept private for internal corporate communications
However, there are a few ways customers can still get in touch with the company:
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Via the Church’s Chicken Website: The “Contact Us” page has an online form where you can select the type of inquiry and enter details. This is then routed to the appropriate department.
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Through Individual Restaurants: You can call or visit your local Church’s Chicken restaurant and speak to the manager for assistance. They can escalate issues to corporate if needed.
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General Customer Service Number: While not a direct line to corporate, Church’s Chicken’s customer service number is 1-866-345-6788. You can call this for general inquiries.
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By Mail: Written correspondence can be mailed directly to Church’s Chicken Headquarters at: 980 Hammond Drive, Suite 1100, Atlanta, GA 30328.
Reaching Specific Departments at Church’s Chicken Corporate
When you contact Church’s Chicken corporate, whether through the website or general customer service number, here are some specific departments you may need to reach:
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Franchise Information: For franchising inquiries, call 1-877-398-6667 or submit a form online.
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Marketing Department: To provide feedback or suggestions about advertising, promotions, etc.
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Human Resources: For any employment or career related questions.
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Legal Department: To issue any legal complaints or raise intellectual property issues.
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Operations & Supply Chain: For logistics, inventory, or supply chain related matters.
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Research & Development: To provide input on menu items, recipes, or nutritional information.
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IT Department: For any issues with Church’s Chicken’s website, mobile app, or other technical platforms.
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Finance/Accounting: For inquiries related to billing, payments, Church’s Chicken gift cards, etc.
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Real Estate Department: To discuss opening a new franchise restaurant location.
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Executive Office: To escalate any major customer complaints to the leadership team.
Helpful Tips When Contacting Church’s Chicken Corporate
Here are some tips to ensure your inquiry gets routed properly when reaching out to Church’s Chicken corporate:
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Have key details ready – order numbers, restaurant location, specific issue or complaint details, etc. This helps expedite resolving your issue.
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Identify the right department – know if your query is for operations, HR, legal, or another line of business.
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Follow up if needed – if your issue is urgent, don’t hesitate to call again or speak to a supervisor for assistance. Persistence pays off.
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Be concise but comprehensive – provide enough context without being overly lengthy. Stick to the facts and specifics.
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Keep documentation – have receipts, screenshots, or other proof available in case it is requested for reference.
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Ask about the process – understand the timelines, next steps, and escalation options for your particular inquiry.
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Remain calm and polite – you’re more likely to have your issue addressed if you’re considerate towards customer service staff.
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Provide feedback – share any suggestions you may have on improving processes or the customer experience.
By keeping these tips in mind when you contact Church’s Chicken corporate, you can maximize the likelihood of having your specific issue, complaint, or question handled efficiently.
Options for Providing Feedback to Church’s Chicken
Church’s Chicken values customer feedback as it helps them continuously improve their offerings and service levels. Here are the different channels you can use to share any feedback, suggestions, or complaints with Church’s Chicken:
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Online feedback form – fill out the feedback form on Church’s Chicken’s website. You can rate your satisfaction and provide detailed comments.
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Email – send your feedback to [email protected].
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Social media – message Church’s Chicken on Facebook, Twitter or Instagram. Public tweets allow other customers to see emerging issues.
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Survey codes on receipts – complete the survey referenced on your receipt and share your in-restaurant dining experience.
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Mobile app reviews – leave constructive feedback and reviews about Church’s app on the App Store or Google Play.
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Phone – call 1-866-345-6788 to voice your complaints or praise. Ask to speak to a supervisor if needed.
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Letter – write a letter to Church’s Chicken Headquarters marked ‘Attn: Customer Feedback’.
The more channels customers use to provide useful feedback, the quicker Church’s Chicken can address concerns and make positive changes customers want.
While Church’s Chicken does not openly share its direct corporate number, there are multiple ways for customers to get in touch with relevant departments and personnel – whether to log feedback, resolve an issue, or discuss franchising and partnerships. By submitting comments online, calling customer service, or writing in, you can ensure your voice is heard by decision makers at one of America’s largest fried chicken quick-service chains. With effective communication channels, Church’s Chicken can continue responding to changing consumer preferences over its next 70 years of serving hot, juicy, flavorful chicken meals to millions of customers globally.
Summary of Churchs Chicken Customer Service Calls
- 22h ago “Complaint”
- 9d ago “Complaining”
- 21d ago “Complaint about service”
- 8d ago “Store bad service”
- 18d ago “A manager threw my payment card in my face because I ordered a Sprite, and she charged me for fries. She refused to give me my refund and was very rude.”
- 20d ago “Rude Employees no type customer service”
Shipping and Delivery Question:
- 24d ago “Order issues”
- 2M ago “Wrong order”
- 6M ago “Missing items”
- 17d ago “W2 forms”
- 1M ago “Job application”
- 4M ago “Needing a copy of my W2 sent to my email but not who to speak to”
- 17d ago “Refund/uncooked food”
- 1M ago “I never recieved my refund!!!”
- 1M ago “Employee stated at churches that they did not do refunds due to they not properly making my order right”
Smokehouse Chicken | Back & Bolder Than Ever 15s
FAQ
How do I contact Church’s chicken corporate?
Calling us at (866) 372-5246.
Where is Church’s chicken headquartered?
Church’s Texas Chicken is an American fast food restaurant chain that specializes in fried chicken and is headquartered in Atlanta, Georgia.
Who is the CEO of Church’s chicken?
“To that end, we are thrilled to welcome Roland Gonzalez as our new CEO – a visionary leader who already has had a tremendous impact on Church’s® transformation as COO,” he continued.
Is church’s Texas Chicken the same as church’s chicken?
Now, over 70 years later, we’re bringing it back to where it all began with a fresh and modern look and a new middle name too. It’s Church’s Texas Chicken®. Same Church’s® you’ve always loved, now in a bold new era.
Where is Churches Chicken headquarters located?
Churchs Chicken headquarters is located at 980 Hammond Drive, Sandy Springs, Georgia 30328, phone number 866-345-6788 where you can reach the management team and the head office leading departments. What is Churchs Chicken Headquarters Phone Number?
How do I contact the church’s chicken franchise?
We recommend that you go to the contact page for the Church’s Chicken franchise if you need to file a complaint or report an issue. You can use the company’s automated messaging system to email them, use their phone number to talk to a representative, or write to the support center via the mailing address.
How do I contact church’s chicken?
You can use the company’s automated messaging system to email them, use their phone number to talk to a representative, or write to the support center via the mailing address. You will find information on how to interact with Church’s Chicken via their website or social media platforms in the section below.
Why do I need to call churchs chicken headquarters?
Calling Churchs Chicken headquarters enables you to reach out to the management team and the head office departments including: What is Churchs Chicken headquarters address? Below is Churchs Chicken headquarters address where you can visit the headquarts & corporate office or use as mailing address:
Who owns church’s fried chicken?
The chain was founded as Church’s Fried Chicken To Go by George W. Church, Sr., on April 17, 1952, in San Antonio, Texas, across the street from The Alamo. The company, with its headquarters in Sandy Springs, Georgia, is the fourth-largest chicken restaurant chain behind KFC, Chick-fil-A, and former sister chain Popeyes Louisiana Kitchen.
How to contact Church’s Chicken for current price information?
For current price and menu information, please contact Church’s Chicken directly. Church’s Chicken hours of operation may vary, so for the most accurate information, contact the restaurant.